Shipping & Returns
ORDER PICK UP
Pick up is available:
Monday to Thursday 10am to 2.30pm (closed Public Holidays)
Saturday by appointment
During the April school holidays pick up days/times are reduced. Please see our 'Contact' page for days and times.
During checkout select 'pick up' as the delivery method.
Our address is Unit 18, 17 Lorraine Street, Peakhurst NSW 2210.
DELIVERY OF GOODS
We endeavour to post all orders within 2 business days of payment being received, however during busy times this might be extended. Business days are Monday to Friday, excluding public holidays & postal holidays.
'Express Post' is a shipping method and does not mean your order will be processed any faster.
All orders are packed to minimise the risk of damage during shipping but we cannot be held responsible for damage caused by carriers.
We use Australia Post to delivery all our parcels and cannot be held responsible for any delay in delivery by them. The delivery times given by us are an estimate only and are wholly under the control of Australia Post.
Regular Parcel Post service:
Sydney & Canberra - 2-3 business days
Brisbane & Melbourne - 2-4 business days
Adelaide - 3 business days, minimum
Darwin, Hobart & Perth - 5 business days, minimum
Regional NSW - 2-3 business days, minimum
For rural and regional areas, please contact us, stating your postcode, and we can provide a delivery estimate.
Express Post Next-day Delivery service:
Adelaide, Canberra, Brisbane, Melbourne - metro areas only.
Darwin, Hobart, Perth - 2 or more business days.
Some parts of Regional NSW are available, please check first.
If you need goods urgently, or by a particular day, please contact us first to check the possibility.
Yes, we do ship internationally. If your country is not on the list of those available at checkout, please contact us to ask if we can ship there.
Not all items in our store can be posted overseas: they may be too large, fragile, or not allowed to be shipped by air.
Customs and duty charges may be applicable for your order when it arrives at the destination country: payment of these charges are the responsibility of the customer. Please check with your authorities about customs, duty and other charges which could apply.
Import laws differ between countries and it is your responsibility to check the items you purchase are allowed to enter the destination country.