Shipping & Returns
ORDER PICK UP
Pick up is available from our store in Penshurst, Sydney.
During checkout select the 'pick up' tab, not shipping.
Orders are usually ready in 2 hours during trading hours, except custom edible image printing.
UBER DELIVERY
If you need your order urgently, we are happy to facilitate an Uber pick up.
1 - Place & pay your 'pick up' order,
2 - phone us to advise you have a an order which will be collected by Uber,
3 - place your job request with Uber. Please leave instructions that they must come into the store to collect the order: we do not take it out to their vehicle.
FREE SHIPPING OVER $149.00
Free Australia Post Regular shipping is available on most orders when you spend over $149.00 on products (after any other discounts are deducted). If you require Express Post please contact us after you place the order and we will invoice you the postage cost.
The are some exemptions: Total order weighing over 5kg, Bulky items - any item with at least 1 dimension over 35cm (14 inches), delivery within Australian mainland & Tasmania only.
DELIVERY OF GOODS
We endeavour to post all orders within 2 business days of payment being received, however during busy times this might be extended. Our business days are Tuesday to Friday, excluding public holidays & postal holidays.
'Express Post' is a shipping method and does not mean your order will be processed any faster.
All orders are packed to minimise the risk of damage during shipping but we cannot be held responsible for damage caused by carriers.
We use Australia Post to delivery all our parcels and cannot be held responsible for any delay in delivery by them. The delivery times given by us are an estimate only and are wholly under the control of Australia Post.
Regular Parcel Post service:
Sydney & Canberra - 2-3 business days
Brisbane & Melbourne - 2-4 business days
Adelaide - 3 business days, minimum
Darwin, Hobart & Perth - 5 business days, minimum
Regional NSW - 2-3 business days, minimum
For rural and regional areas, please contact us, stating your postcode, and we can provide a delivery estimate.
Express Post Delivery service:
Sydney Metro area - next day delivery
Regional NSW - 2 or more business days
Adelaide, Canberra, Brisbane, Melbourne - 2 or more business days
Darwin, Hobart, Perth - 3 or more business days.
If you need goods urgently, or by a particular day, please contact us first to check the possibility.
INTERNATIONAL POST
Yes, we do ship internationally. If your country is not on the list of those available at checkout, please contact us to ask if we can ship there.
As of 1 January 2021 we no longer ship to the United Kingdom.
Not all items in our store can be posted overseas: they may be too large, fragile, or not allowed to be shipped by air.
Customs and duty charges may be applicable for your order when it arrives at the destination country: payment of these charges are the responsibility of the customer. Please check with your authorities about customs, duty and other charges which could apply.
Import laws differ between countries and it is your responsibility to check the items you purchase are allowed to enter the destination country.